Privacy Policy Last updated: January 2024 This Privacy Policy describes how Coastal Chemworks (“we”, “us”, or “our”), a premier provider of illicit drug decontamination chemicals and professional-grade raw cleaning chemicals, manages your personal data when you engage with our store, order professional supplies, or use our digital services. We adhere to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 1. Information We Collect Personal Information We may collect: Name Email address Phone number Business address or site location details Payment information (processed securely through third‑party providers) Information submitted through website forms (chemical enquiries, orders, quotes) Non‑Personal Information Browser type and version Device information Pages visited and time spent on the site Cookies and analytics data 2. How We Collect Information We collect information when you: Complete enquiry forms on our website Contact our expert team via email, phone, or social media Place an order for decontamination or cleaning chemicals Browse our professional chemical catalogue (via cookies and analytics tools such as Wix or Google Analytics) 3. How We Use Your Information We use your information to: Supply and improve our professional chemical solutions Respond to technical or product enquiries Process chemical orders, logistics, and payments Send order confirmations, shipping updates, or chemical safety messages Improve website performance for our professional users Meet legal, safety, and regulatory obligations We do not sell or rent your personal information. 4. Cookies & Tracking Technologies Our website uses cookies to: Improve technical functionality Analyse traffic and professional user behaviour Remember your procurement preferences You may disable cookies in your browser settings, but some features may not work correctly. 5. Sharing Your Information We may share your information with: Service providers (e.g., Wix, secure payment gateways, freight platforms) Analytics providers Regulatory or legal authorities, if required by law All third‑party providers must handle your data securely. 6. Data Storage & Security We take reasonable steps to protect your sensitive information from: Unauthorised access Loss Misuse Modification Your data may be stored on secure servers located in Australia or overseas, depending on our infrastructure providers (e.g., Wix’s global infrastructure). 7. Your Rights You have the right to: Access the personal information we hold about you Request corrections to your profile Request deletion where legally permitted Opt out of professional marketing communications To exercise these rights, contact us using the details below. 8. Third‑Party Links Our website may contain links to external professional resources. We are not responsible for the privacy practices of those sites. 9. Changes to This Policy We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. 10. Contact Us If you have questions about this Privacy Policy or wish to request access to your information, please contact: Coastal Chemworks Melbourne, Victoria Email: info@coastalchemworks.com Phone: 0483 393 146